Privacy policy

Effective Date: 1/28/25

1. Introduction

Welcome to Quality Pulls ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our Shopify store, make a purchase, or interact with our services.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following types of personal information when you interact with Quality Pulls:

Personal Identifiable Information (PII): Name, email address, shipping and billing address, phone number, and payment details.
Transaction Information: Purchases, order history, and payment processing details.
Technical Information: IP address, browser type, device information, and cookies for website functionality and analytics.
Communication Data: Messages, inquiries, and customer support interactions.

3. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Improve our website, services, and user experience
Send order confirmations, updates, and promotional offers (only with your consent)
Prevent fraudulent transactions and maintain security
Comply with legal obligations

4. Payment Security

All payments made on Quality Pulls are processed securely through Shopify Payments or third-party payment gateways (e.g., PayPal, Stripe). These services are responsible for securely processing your payment details. We do not store your credit card information.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share it with:

Service Providers: We share information with third-party providers like
Shopify, payment processors, and shipping carriers to fulfill orders.
Legal Compliance: If required by law or to protect our rights, we may disclose personal information.